Every message to info@brandnewcasinos.ca reaches the editor. There is no ticketing system and no autoresponder.
Your own experience at one of these sites. New casinos are exactly the case where independent reports are scarce, so a first-hand account genuinely changes the ranking. Useful detail: which site, which province you played from, which payment rail, whether you took the welcome offer, whether the terms matched what was published, and what happened at withdrawal. Please do not send account numbers, passwords, identity documents or screenshots containing personal data.
Terms at newly launched sites move, sometimes within weeks. Anything out of date here will be corrected, and material corrections are noted on the page rather than made quietly.
Operators who think a review misrepresents them are welcome to write. Specific, checkable claims will be re-checked -- particularly if a licence or a set of terms has changed since testing. Requests to remove an unfavourable review will not be actioned.
Brand New Casinos is an independent publisher with no relationship to any operator's support or payments team. If a withdrawal is being withheld, the route runs through the operator's own complaints process and then its regulator -- iGaming Ontario and the AGCO for Ontario-licensed sites, the named offshore licensor otherwise. Nobody here can release your money.